https://www.dartwebshop.nl
About our privacy policy
KommerVOF cares a lot about your privacy. We therefore only process data we need for (the improvement of) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services of KommerVOF accessed on it. The effective date for the validity of these terms is 12/05/2018, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse, and what rights you have with respect to the personal data you provide to us. If you have any questions about our privacy policy you can contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy. About the data processing Below you can read how we process your data, where we store it, which security techniques we use and to whom the data is accessible.
Webshop software
Prestashop
Our store is developed with software from Prestashop. Personal information that you provide for our services are shared with this party. Prestashop has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Prestashop is required by the agreement we have with them to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Prestashop uses cookies to collect technical information related to your use of the software, no personal data is collected and/or stored. Prestashop reserves the right to share collected data within its own group in order to further improve its services.
Web hosting
Hosted
We purchase web hosting and email services from Hosted. Hosted processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Hosted has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Hosted is bound to secrecy under the agreement.
Email and mailing lists
Mailerlite
Our website uses Mailerlite, a third-party provider that handles email traffic originating from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through Mailerlite's servers. Mailerlite will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website you will see the 'unsubscribe' link. If you click on this you will no longer receive email from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by Mailerlite. Mailerlite uses cookies and other internet technologies to determine whether emails are opened and read. Mailerlite reserves the right to use your data to further improve the service and in this context share information with third parties.
Payment processors
Mollie
For handling (part of) the payments in our store we use the platform of Mollie. Mollie processes your name, address and place of residence and payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in this context, to share (anonymized) data with third parties. All the above guarantees regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data longer than permitted under the statutory periods.
Reviews
WebshopKeur
We collect reviews through the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur you are required to provide your name, email address. WebwinkelKeur shares this information with us, so we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on its own website. In some cases WebwinkelKeur may contact you to explain your review. In case we invite you to leave a review we share your name and email address with WebwinkelKeur. They use this information for the sole purpose of inviting you to leave a review. WebwinkelKeur has appropriate technical and organizational measures to protect your personal information. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above guarantees regarding the protection of your personal data also apply to those parts of the service for which WebwinkelKeur engages third parties.
Shipping and logistics
Sendcloud
If you place an order with us, it is our job to have your package delivered to you. We use the services of Sendcloud to arrange the deliveries. It is therefore necessary that we share your name, address and place of residence information with Sendcloud. Sendcloud uses this information only for the purpose of executing the agreement. In case Sendcloud engages subcontractors, Sendcloud will also make your data available to these parties.
Purpose of data processing
General purpose of processing
We use your data exclusively for our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask your explicit permission to do so. Your data will not be shared with third parties other than to fulfill accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.
Data collected automatically
Data automatically collected by our website is processed for the purpose of further improving our services. These data (for example, your IP address, web browser and operating system) are not personal data.
Cooperation with fiscal and criminal investigations
In appropriate cases, KommerVOF may be required by law to share your data in connection with governmental fiscal or criminal investigations. In such a case we are forced to share your data, but we will resist within the possibilities offered by law.
Retention periods
We will keep your data for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. We are required by applicable administrative law to retain invoices containing your (personal) data for the duration of the applicable term. However, employees no longer have access to your client profile and documents we have produced in response to your instructions.
Destruction of order confirmation
When you place an order with us, a copy will be sent to a special e-mail box. We then print out your order on paper. When your order is collected, packed and labeled with a shipping label, the order confirmation is immediately destroyed by a shredder.
Request for removal of personal data
Through your account on our website, you can see what data we store via the "My Personal Data" tab. You can also request deletion here, or submit changes. Our team will process your requests promptly.
Your rights
Under the applicable Dutch and European legislation, as a data subject you have certain rights with respect to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or by post, for example, we will ask you to identify yourself. We keep records of processed requests; in the case of forgetting requests we administer anonymized data. You will receive all copies and transcripts of data in the machine-readable data format used within our systems. You have the right at any time to file a complaint with the Personal Data Authority if you suspect that we are using your personal data in an inappropriate manner.
Right of inspection
You always have the right to inspect the data we process (or have processed) that relate to you personally or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data together with an overview of the processors holding this data, stating the category under which we have stored this data, at the e-mail address known to us.
Right of rectification
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you rectified. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data have been changed at the e-mail address we have on record.
Right to restriction of processing
You always have the right to restrict the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you cancel the restriction.
Right to portability
You always have the right to have the data we process (or have processed) that relates to you personally or can be traced back to you, carried out by another party.You can make a request to this effect to our contact person for privacy matters.You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or that have been processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, because the secure interconnection of data files can no longer be guaranteed.
Right of objection and other rights
You have in appropriate cases the right to object to the processing of your personal data by or on behalf of KommerVOF. If you object, we will immediately cease processing your data pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of the data we process (or have processed) available to you, and then cease processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.
Cookies
Google Analytics
Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products.
Hotjar
Through our website, cookies are placed by the website Hotjar. This service maps user behavior by recording visitors and clicks on links on our website. We use this service to make improvements within our webshop for a better user experience for consumers. All personal data and any fields filled in with these recordings are never copied and remain completely anonymous to yourself. Hotjar is bound to secrecy and will treat your data confidentially. Hotjar will not use your personal data for other purposes than described above.
Third party cookies
In case third party software solutions use cookies, this is mentioned in this privacy statement.
Privacy policy changes
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify you by email.
Contact details
KommerVOF
The Standerd 27
3774SC KOOTWIJKERBROEK
The Netherlands
T 0342-480065
E verkoop@dartshopmn.nl
Contact person for privacy matters: Elmar Kommer