Is the product not at all what you expected, or did you accidentally order the wrong product? In many cases, returns are possible. Read below all the information and conditions that the return must meet.
Register return WITH account
You will receive an email from us as soon as your application has been approved. Pack the products securely in a box and enclose a copy of the return that you have received by email, or an attached letter with your contact details and return number.
Return registration WITHOUT account (guest)
Registering a return without an account is not possible, therefore it is necessary to set a password and activate your account.
- Insufficiently stamped packages will not be accepted.
- Until receipt in our warehouse, we are not responsible for returns.
Reimbursement of shipping costs:
** Standard shipping charges will be credited. Surcharges on payment methods such as PayPal or Credit Card are not reimbursed.
- It sometimes happens that there is an approval with a product, that you agree that an item cannot be returned. Usually because it is specially ordered for you from abroad. In this case, there is no right to return, unless a mistake has been made at our company.
- Customized products cannot be returned.
De Standerd 27
- Product is not damaged or used.
- Packaging is still neat as far as possible.
- Product is securely packed in a box.
- Return form or contact information is enclosed.
- The box is sufficiently stamped.