Return

Is the product not at all what you expected, or did you accidentally order the wrong product? In many cases, returns are possible. Read below all the information and conditions that the return must meet.

Register return WITH account

  • Click here to go to your account.
  • Click on 'Order History and Details'.
  • Click on 'Details' after the order.
  • Tick the products you want to return.
  • If necessary, add an explanation and press 'Request a return'.

You will receive an email from us as soon as your application has been approved. Pack the products securely in a box and enclose a copy of the return that you have received by email, or an attached letter with your contact details and return number.

Return registration WITHOUT account (guest)

Registering a return without an account is not possible, therefore it is necessary to set a password and activate your account.

Handling return:

  • Your return will be processed within 14 days after registration and approval.
  • We always assess whether a return meets our conditions.
  • You will receive your money back within 2 working days after processing.

- Insufficiently stamped packages will not be accepted.
- Until receipt in our warehouse, we are not responsible for returns.

Reimbursement of shipping costs:

  • Shipping costs reimbursed on invoice when returning the entire order. **
  • No shipping costs reimbursed for partial returns.
  • All costs incurred will be reimbursed if we have made a mistake.

** Standard shipping charges will be credited. Surcharges on payment methods such as PayPal or Credit Card are not reimbursed.

Return conditions

  • Return the product with all accessories supplied and (if reasonably possible) in its original condition and packaging.
  • It is possible to register a return within 14 days of receipt.
  • After approval of an employee, the package can be returned.
  • The package must then be returned to our company within 14 days after approval.
  • We will process your return within 14 days after approval.

- It sometimes happens that there is an approval with a product, that you agree that an item cannot be returned. Usually because it is specially ordered for you from abroad. In this case, there is no right to return, unless a mistake has been made at our company.
- Customized products cannot be returned.

Return address:

Kommer VOF
Warranty Department
De Standerd 27
3774SC KOOTWIJKERBROEK
NETHERLANDS

Checklist:

- Product is not damaged or used.
- Packaging is still neat as far as possible.
- Product is securely packed in a box.
- Return form or contact information is enclosed.
- The box is sufficiently stamped.