Have you received a product that does not meet your needs? Then you have the option to return it or exchange it. You can read all the information below.

Create your own return label
Reimbursement of shipping costs
  • Shipping costs on invoice will be reimbursed when returning the entire order.
  • Shipping costs will not be reimbursed for partial returns.
  • All costs incurred will be reimbursed if we have made an error.
  • Surcharges for certain payment methods will not be reimbursed.
Returns Conditions
  • Products are returned with all accessories supplied and - if reasonably possible - in their original condition.
  • The return label can be downloaded up to 28 days after receipt.
  • The package must be returned to us within 28 days.
  • If the product is damaged, or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.
Returns handling
  • Your return will be processed within a few days of receiving your package.
  • We always assess whether a return meets our conditions.
  • You will receive your money back within 2 working days after settlement. always check whether a return meets our conditions.
  • We are not responsible for returns until receipt at our warehouse.
Exchange?
  • Return the products to be exchanged to us according to the normal procedure.
  • Place and pay for a new order in our webshop with the desired products.
  • We will treat your return as a normal return shipment as described on this page.